Customer Charter
Our commitment to you:
Dynamic Plan Management is committed to providing high-quality plan management services to all our customers enabling them to live the best life they can in line with their goals and their wishes.
What you can expect from us:
- Experienced and friendly staff who respect your rights and your choices and treat you with courtesy at all times;
- We will inform you about your rights and responsibilities;
- We will support you to have your say and in making decisions about the supports you access;
- We will provide information to help you make a complaint or offer assistance to resolve any issues;
- We will support you to connect with the services to need and want;
- We will provide information in your preferred format;
- We will encourage you to provide feedback about our services and explain our processes to you;
- We will incorporate your feedback when improving our services;
- We protect the personal information that you provide us and only use it for the right reasons;
- We will arrange for an interpreter or other language services, if you need this help;
- We will inform you about any decision that affects you and the reasons for our decision;
